Currently we offer our wears only online and at our pop-up shops. Keep checking back for the seasonal pop-up schedule as we keep adding more.
If you need to change or cancel your order you can do so within 12 hours without any issue, unless your item is marked SHIPPED. Please email us right away with your changes and we will do the best we can to accommodate the change.
No we do not make custom designs or sizing but we do offer specific custom changes per listing. Please read the listing thoroughly to see any customization options. If you need an item hemmed to a specific length please let us know at time of ordering and we will do our best to accommodate you.
Yes, we now offer local pickups from the new Red Fox Botanicals shop at #457 Cliffe Ave. in Courtenay BC.
After you order we pack up your order here at the studio and bring it to the shop. This takes a few days and once it is there you will receive an Order Ready Email and you can pick it up anytime Tuesday-Saturday 10-5.
Bring your confirmation email for pickup.
We also have a delivery service for the area around our studio in Black Creek. We do not do pickups at this time from the studio.
This is a passion subject for me and one of the focuses of our company. We make all of our decisions based on the question; Is it good for the planet? good for our customer? and good for our company? If we can say yes to all 3 questions then we feel confident in our choice.
Some examples of a few of our eco-conscious steps are:
-Using organic and/or STANDARD 100 by EOKO-TEX certified fabrics whenever we can.
-Compostable mailer bags.
-Recycled paper bags, tags and materials.
-Solar powered pop-up shops (markets and festivals)
-Save and re-use ALL fabric scraps and off-cuts.
-Living and working from a tiny house and studio.
-Building sustainability into our daily living and lifestyle.
We are always adding to the list of ways we can do better. Have any suggestions? Please drop us a line and let us know them.
Shipping
Ready to ship and will be sent out within 5 business days.
Made-to-order OR pre-order take 8-10 weeks to make (or specified time in listing).
We use CanadaPost Standard for all our shipments. Every item is sent with tracking. Due to covid restrictions CanadaPost does not guarantee shipping times. We find it takes 3-10 business dasy for domestic (Canada) and 5-20 business days for international (including USA). If you would like to upgrade your shipping from our standard shipping please email us and we can make it happen.
Local delivery or pickup? We personally deliver local items, once a week to the Comox Valley, Cumberland and Campbell River. We will send you an email the day of your delivery so you can watch your door. If no one is home we leave the package by the door and do not hold responsibility for stolen articles.
If you have any specific delivery information (buzzer number, change of location etc) please email us the info at time of order.
For local pickups we now offer a pickup location in Courtenay BC. Please wait for the email telling you the order is ready before you go to pickup. Orders usually take 2-4 business days to be packed and taken to the shop for you.
Returns
For whatever reason you may want to return or exchange your item, please email us within 7 days of purchase or delivery date and we will work with you on a case by case bases.
We do not give refunds or exchanges for items that are washed or worn, intimates (including booty shorts), colour variants due to screens, or handmade uniqueness.
To read our FULL return/exchange policy click here.
Contact us
Questions, concerns, wholesale, affiliate info. You ask, we'll answer.
